Payments, cancellations and refunds

Effective date: 9 October 2026

Purchases are handled by Google Play. You can cancel renewal through Google Play, or request help with a refund through Google Play or Spark support. Cancelling a subscription does not automatically refund a payment.

Purchases and free generations

Spark is operated by SE Soft, based in the United Kingdom. Downloading the Android app is free. Sign in to receive two free generations per Spark account, with no automatic subscription. After those free generations, an active Spark Plus subscription is required to generate more replies.

Spark Plus includes up to 300 generations per calendar month. The included allowance resets on the first day of each month (UTC). Optional packs provide 100 extra generations as separate purchases; unused extra generations expire at the end of the purchase calendar month (UTC). An active subscription is required to use extra generations. Each generation provides three reply suggestions.

Google Play displays the price, billing period and purchase terms before you confirm. Subscriptions renew automatically unless cancelled. Extra-generation packs do not renew automatically.

Cancel your subscription

Open Google Play using the Google account that made the purchase, then go to Payments & subscriptions → Subscriptions → Spark → Cancel subscription, and follow the instructions. You can also manage subscriptions on the Google Play website.

After cancellation, you normally keep subscription access until the end of the paid period. Cancellation stops future renewal; it does not automatically refund previous charges. Uninstalling Spark or deleting your Spark account does not cancel your Google Play subscription.

Request a refund

For a purchase made through Google Play, follow Google Play's refund instructions. Use the Google account that made the purchase. Google may decide eligible refund requests without requiring approval from Spark.

You can also email replywithspark@gmail.com if a purchase was not delivered, does not work as described, or you need help requesting a refund. Include your Google Play order number (usually beginning with GPA), the purchase date, the product purchased and a short explanation of the issue. Please do not send passwords or payment-card details.

We review requests according to the circumstances, Google Play's policies and applicable law. Eligibility can depend on your location, the purchase and when you request a refund. A refund is not guaranteed simply because you cancel or stop using Spark. Nothing in this policy limits your statutory consumer rights, including any applicable rights for faulty or misdescribed services.

After a refund

If a full refund is approved, it covers the full amount of the refunded transaction. If a partial refund is approved, only the approved amount is returned. Google Play handles the payment return; the payment destination and processing time depend on its rules and your payment method.

If a subscription purchase is revoked, access provided by that purchase ends. If an extra-generation purchase is revoked, its remaining unused generations are removed when Spark processes the revocation. Already generated replies saved on your device remain in your local history.

Purchase or access problems

Sign in to the Spark account used for the purchase, check that Google Play is using the purchasing Google account, and try Restore purchases in My plan. If access is still missing, contact replywithspark@gmail.com with your order number and a description of the problem.

For information about account deletion and how we handle support and purchase information, see our privacy policy.